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FAQ

What payment methods do you accept?

We accept Visa & Mastercard. We also accept NZ Cheques and direct bank deposits.

When will I get my order?

All orders will be processed on the days we are open, Wednesday – Friday 9-3pm. We will notify you if we need to backorder any of your order before payment, so changes can be made if needed.

Is the pricing GST inclusive?

All prices on the website are GST inclusive.

Are the photos online, the actual product?

Yes, all photos have been taken of the actual product in the studio, but please note colours may differ from the photograph in real life.

Do you offer gift vouchers?

Yes we do. Contact us to arrange your voucher amount.

What is your postage cost?

We will always endeavor to keep costs low, however this will depend on the method of post chosen. At the time of purchase you will be able to select the different options available, and depending on where you reside, this may effect the postage charge. Please note Rural Deliveries will always include a direct extra charge. If your order is shipped in two separate packages because of a backorder, you will not be charged for shipping on the second postage.

How can I place an order?

Email, mail or phone Email orders may be sent to us by filling in the enquiry/contact for on the website, or email your order to calicodreams.jk@gmail.com. We will be in touch to arrange payment and delivery. Please add your phone number & delivery address in the email. Mail Orders Must also include your phone number/email and delivery address so we may contact you to arrange payment and delivery. Phone Orders To 0274 CALICO Wed – Friday 9-3pm or leave a message on our answer phone and we will be in touch regarding your enquiry. *Please do not send your credit card details to us by email for your own security. Online Email Orders An invoice will be sent via email & may be paid for by internet banking or by a cheque. All goods will be shipped once payment has been received. Goods paid for by cheque will be delayed until the cheque has cleared.

What is your policy on refunds/returns?

For all returns/refunds queries please contact Kelly or Julie on 0274 CALICO or use the contact form on the contact us page. Product may be returned for a full refund or replacement provided it is sent unopened in the original packaging with 7 days of purchase. We do not refund/replace cottons, patterns, charts, cut fabrics, or sale items. A copy of the sellers invoice must be included with the return. If the buyer used a gift voucher to pay for all or part of the item returned, that part of the refund will be credited on a future purchase. Postage will not be refunded. Please choose carefully. Returns Address Calico Dreams Railway Tce East Rakaia New Zealand

I am not happy with my purchase, who can I talk to?

In the unlikely event of a customer complaint please contact Julie or Kelly who will handle the matter personally and with the care our valued customers deserve.